Do you wonder what is an Autodialer Software?

As you start to plan an outbound calling campaign you have to choose from what is actually you want to achieve.

This is an important step for you to plan as your autodialing campaign dynamics will change on the basis of your selection of the above points.

Predictive, Power or Preview dialing are different outbound dialing modes used by an autodialer software.

Predictive Dialing - This usually needs a server hardware which will make calls on behalf of the agents. It calls multiple numbers at once and as the call gets connected it will look for the available agent to speak with the lead waiting. It's more like a blast of calls done by a server. The lead waits for the agent to join the call. It is good if you have a huge data of unfiltered numbers which you just want to validate.

Power Dialing - In this mode the dialing software will go sequentially to make calls and works dedicated for a single agent. The agent is always connected and there is no wait time for the lead. A great way for getting conversions as a real person is greeted by a real agent. It is good if you are looking for new leads and willing to provide a more personal touch to get better conversion.

Preview Dialing - A dialing mode which involves manual intervention. The agent can see a list of numbers he wants to call and he can call them by clicking on one number at a time. He is not dialing but just clicking on the number to make a call. It is great in case you have pre-qualified leads or doing a followup call.

Call numbers in your list sequentially. Just load the list of numbers you wish to call & CalleyACD will dial them automatically for you.  

A Dialing mode where you can see a list of numbers you wish to call. You can click on the number you desire to call.

An Auto Dialing mode which allows you to call using multiple third party apps like Google Voice, Skype, Zoiper, Textnow and more.

An Auto Dialing mode with no distraction or feedback requests. Just keep dialing and speak to your leads in realtime.

A mode that allows you to send out Whatsapp Messages to your list of users right from your mobile phone.  

I am a Sales Guy myself and nothing beats a call with your prospect. It is personal, it is connecting, it is for Real which solves so many questions and gaps. Having said that my preferred software to auto dial will be the one that can help me.

A Call Center AutoDialer solution is a more advanced version of an autodialer software. Since a call center will have multiple agents reporting to Team Leads there is a hierarchy to be followed. There will be 3 levels of user types.

If I am the Super Boss of this call center then I will want my agents to have the same features that I will want for myself as a sales guy.

Since there is a hierarchy to follow I will want the following with for my team leader.

Yes, for the love of god, YES!

We are in the 21st century. There are so many talks about Automation, AI and Machine learning. In this age if someone comes and asks this question it looks redundant.

A simple analogy will be the right way to answer this question.

Can I use a knife?

Yes you can and you should, there is no need to cut veggies with your hands.

Can i use the knife to poke someone?

Seriously! NO. It will not only hurt the person but also put you on the wrong side of the law.

An auto dialer is definitely a fantastic way of generating new leads but if you abuse it by calling numbers without doing any research or sending out bulk voice messages you should expect little success.