How to use Call Recording using Calley?
Call recording is a valuable feature for Calley Pro and Teams users, helping businesses monitor, analyze, and improve customer interactions. With Calley, you can record calls using three different methods—Calley’s built-in recorder, third-party call recording apps, or your phone’s native recorder. These recordings are automatically synced to Google Drive, allowing admins to access them from the Calley Web Panel. This guide will walk you through the different ways to enable call recording and manage your recordings effectively.
OPTION 1 - A recorder app created by Calley Itself.
The app is currently on Beta, and since Google is restricting call recording functions on Android, we are tweaking it on case to case basis. You can visit and download the app from the following link - https://play.google.com/store/apps/details?id=app.calleyrec
The app records your calls, and as you connect it to a Google Drive account, it will sync the calls recorded to a folder on the same. Admin can hear that audio file on their panel.
OPTION 2 - Using a Third Party Call Recorder
If you are already using a third-party call recording app like ACR or Cube call recorder, etc. This sync’s your recorded calls with Google Drive; we can sync the same with your Calley Web Panel. Calls synced can be checked by Admin right from his web panel.
OPTION 3 - Using a Native recorder on the phone.
Many companies, like MI & Realme, etc. are providing a native call recorder in their phones. This limits any other call recording app installed on the phone, but you can sync the call recorded with Google Drive using a utility like Folder Sync. You can download the same from the link - https://play.google.com/store/apps/details?id=dk.tacit.android.foldersync.lite
The utility should sync the folder where the calls are recorded with your Google Drive, which is then available to the Admin in his web panel.
Calley’s call recording feature ensures that every conversation is securely stored and easily accessible, helping businesses review calls, improve team performance, and maintain compliance. Whether you use Calley’s recorder, a third-party app, or a phone’s native recorder, the seamless Google Drive integration keeps all recordings organized in one place. Enable call recording today to enhance your call management and customer engagement!
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